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Whitley Bay Health Centre

Excellence through personalised care

0191 253 1113
Whitley Bay Health Centre
Whitley Road
Whitley Bay Tyne and Wear NE26 2ND
Mon8:30am - 6:00pm
Tue8:30am - 6:00pm
Wed8:30am - 6:00pm
Thu8:30am - 6:00pm
Fri8:30am - 6:00pm
SatClosed
SunClosed

Extended hours available »

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How to see your doctor

All surgery times are by appointment.  Please telephone or visit the surgery during opening hours for an appointment.  Appointments can be booked usually up to three months in advance. Alternatively you can register for our on-line appointment service which is available via a link on the homepage. Simply call into surgery with some ID and we will get you set up. A free Iphone & Ipad App is also available via the Apple App Store. This is compatible with IOS operating systems only. Search the store under SystmOnline to download the app once you have registered for the service.

Acute appointments are released on the day of surgery. For a same day appointment please ring at 8.30am  when these appointments are released by the GP’s and nurses. We have seven telephone lines available but these do get very busy at peak times.

For routine appointments please try to ring after 10am when lines are not so busy. When attending for your appointment please ensure you arrive promptly.  If you are late for an appointment it will be at the discretion of the doctor or nurse whether you are seen.

 

Please note: one appointment is for one person.

When the surgery is closed

If you ring the Health Centre on 0191 253 1113 you will be advised of the out of hours/on call arrangements.

The Out of Hours Service is contactable by telephoning 111.

Extended hours run by Tynehealth Federation

You can now book an appointment to see a GP, nurse or healthcare assistant in the evening or weekend.

The appointments are available at local “hubs” and they are provided by local doctors and nurses who will have access to your medical notes. These appointments are all prebookable so if you need an appointment in the evening or weekend because you are busy during the week please contact us and we will try and book you into a slot.

If you require an urgent appointment when the surgery is closed then you can telephone            0191 4862195 and you will be offered a GP appointment in one of the four hubs in the local area.

Further information on the services provided by Tynehealth can be found on their website

/www.tynehealth.org.uk

Repeat

If you need repeat prescriptions you may well have been placed on the Practice Repeat Prescription Regime. In which case you will have been given a prescription which will have had information attached to it about your current status ie. how many left.

Use that printout to re-order your medication by ticking the items required. Hand it in to reception or place it in the Repeat Prescriptions Letter Box provided.

You can also post your request to us with a SAE for its return if you do not intend to pick it up in person.

Alternatively you can register for our online prescription service. Simply call into surgery (with some ID) and you will be given a user name and password to enable you to access online services.A free Iphone & Ipad App is also available via the Apple App Store. This is compatible with IOS operating systems only. Search the store under SystmOnline to download the app once you have registered for the service.

Due to confidentiality and accuracy reasons we cannot accept telephone calls for repeat prescriptions unless you are housebound. Requests for repeat medication should be made in good time especially around Bank Holidays. Please allow 48 hours for repeat prescription requests to be actioned.

This is not a dispensing practice.

Housebound

Those patients that are housebound and are unable to make arrangements to have their re-order slip handed in may telephone their request for further medication. Please ring the main surgery telephone number and ask to be put through to the prescritpion line – this is available after 10.00 am only.