Winter
During the winter months Doctors Surgeries and Accident and Emergency departments can be extremely busy. Waiting times at A&E departments can be very long and appointment availability to see your GP can be difficult.
We care about your health and will always try to see our patients as soon as we can.
Many illnesses can be managed at home or by a pharmacist.
Please use the link below to access advice and guidance about common winter ailments.
Conditions Link
Practice Area
To see if you live within the Practice Catchment area click on the following link. You will be asked to enter your postcode and we will check to see if you are within our Boundary.
Catchment Area Link
Appointments to see your GP are bookable via online services, by calling in to the surgery or by ringing the Practice. All appointments are face to face with your nominated GP (the practice runs a strict personalized list system). If you would rather just have a telephone consultation with your doctor then this is available also. All our appointments are bookable up to 12 weeks in advance with a number of slots kept for “on the day emergencies”. Should you need a same day emergency appointment then please ring the surgery at 08.30am – lines will be busy but you will get answered as soon as possible.
When the surgery is closed
If you ring the Health Centre on 0191 253 1113 you will be advised of the out of hours/on call arrangements.
The Out of Hours Service is contactable by telephoning 111.
Extended hours run by Whitley Bay Primary Care Network (PCN)
You can now book an appointment to see a GP, nurse or healthcare assistant in the evening or weekend.
The appointments are available at local “hubs” and they are provided by local doctors and nurses who will have access to your medical notes. These appointments are all pre-bookable so if you need an appointment in the evening or weekend because you are busy during the week please contact us and we will try and book you into a slot. Extended hours are no longer held at our surgery but at local practices in Whitley Bay.
All patients are requested to nominate their preferred pharmacy so that all medication requests can be sent to them direct via Electronic Prescribing. Please nominate your pharmacy next time you ring or if you have access to online services you can do this via the website.
For patients who do not yet have access to online ordering please attend surgery with a form of photographic id (passport or driving license) and ask to complete an online services application form. We will then post you out the username and password needed to access our services.
Housebound
Those patients that are housebound and are unable to make arrangements to have their re-order slip handed in may telephone their request for further medication. Please ring the main surgery telephone number and ask to be put through to the prescription line – this is available after 10.00 am only. TELEPHONE REQUESTS ARE STRICTLY FOR PATIENTS WHO ARE ON THE PRACTICE HOUSEBOUND REGISTER
