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Excellence through personalised care

0191 253 1113
Whitley Bay Health Centre
Whitley Road
Whitley Bay Tyne and Wear NE26 2ND

Practice Charter

Updated on 12th July 2011 at 10:47 am


What we will try to achieve

Patients with urgent problems will be given priority and be seen as soon as possible the same day at the surgery, or at home if the medical condition dictates. On weekdays, wherever possible, patients with non-urgent problems will be offered an appointment or a consultation within 48 hours of their request.

Waiting times at the reception desk will be kept to a minimum and patients will be informed of any expected delays to their booked appointment.

Patients’ personal health problems cannot be strictly timed to run in conjunction with an appointment system and delays can occur. It is hoped however, that delays will be kept to a minimum. In the majority of cases we would not expect delays to be longer than 25 minutes after the patient’s appointment time.

You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief or the nature of your health problems.

A patient’s privacy will be respected and the reasons for requesting an appointment will not normally be asked for. Exceptions to this rule will be when the doctor needs to assess the urgency and allocate priorities eg. Home visits/urgent appointments.

Following discussions you will receive the most appropriate care given by suitably qualified people. No care or treatment will be given without your consent.

Practice records will at all times be kept secure and confidential.

Information to patients regarding the services available will be displayed through the practice leaflet, information noticeboards and the electronic moving message boards in the Practice.

Under the Data Protection Act 1988 you have the right to access your health records. To do so you must apply in writing and this must be accompanied by the appropriate fee. The Practice will try to effect your request promptly and in any event within 40 days of receipt of the fee and request. Should you wish others (Insurance companies, Solicitors, etc) to have information from your medical records then you must give your consent in writing for this to occur. To access your electronic medical record please come to the surgery, bringing two forms of ID and complete an application form to be registered for our on-line services