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Excellence through personalised care

0191 253 1113
Whitley Bay Health Centre
Whitley Road
Whitley Bay Tyne and Wear NE26 2ND

GP Survey 2012/13

Updated on 18th July 2012 at 10:11 am

By

Here are the latest National GP Survey Results for our Practice – full results can be viewed via the following link

http://results.gp-patient.co.uk/report/10/rt1_result.aspx?sid=1&qid=1

Key

Practice       PCT        National

 

Question: Recommending GP surgery to someone who has just moved to the local area
Base: All

 Practice  PCT  National
% N % N % N
1. Yes, would definitely recommend  78% 100  58% 2069  56% 560298
2. Yes, would probably recommend  16% 21  28% 1013  28% 279609
3. Not sure  *  *  8% 285  9% 94420
4. No, would probably not recommend  *  *  3% 106  4% 39388
5. No, would definitely not recommend  *  *  1% 44  2% 19259
6. Don’t know  *  *  1% 45  1% 15039
Total 129 3562 1008013

 

 

Question: Overall experience of GP surgery
Base: All

Question: Is your GP surgery currently open at times that are convenient for you?
Base: All

Question: Able to get an appointment to see or speak to someone
Base: All

 Practice  PCT  National
% N % N % N
1. Yes  88% 108  79% 2787  79% 782153
2. Yes, but I had to call back closer to or on the day I wanted  9% 11  12% 413  11% 111347
3. No  *  *  6% 224  7% 73560
4. Can’t remember  *  *  3% 95  3% 27952
Total 123 3519 995012
Question: Convenience of appointment
Base: All who were able to get an appointment

Question: Overall experience of making an appointment
Base: All

 

Question: Helpfulness of receptionists at GP surgery
Base: All

Question: Have a preferred GP
Base: All

 Practice  PCT  National
% N % N % N
1. Yes  88% 115  58% 2092  59% 599994
2. No  12% 16  42% 1504  36% 369888
3. There is usually only one GP in my GP surgery  *  *  *  *  4% 44528
Total 131 3603 1014410

 

Question: Frequency of seeing preferred GP
Base: All who prefer to see or speak to a particular GP

 Practice  PCT  National
% N % N % N
1. Always or almost always  89% 98  47% 938  48% 277168
2. A lot of the time  *  *  23% 461  23% 129629
3. Some of the time  *  *  25% 485  24% 138967
4. Never or almost never  *  *  4% 82  4% 25815
5. Not tried at this GP surgery  *  *  1% 12  1% 3198
Total 110 1978 574777
Question: Confidence and trust in GP
Base: All

Results from latest 2011/12 survey undertaken by NHS National GP Survey Body.