GP Practice GP Practice

Excellence through personalised care

0191 253 1113
Whitley Bay Health Centre
Whitley Road
Whitley Bay Tyne and Wear NE26 2ND

Accessibility statement

Updated on 13th October 2020 at 4:39 pm

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Accessibility statement for Whitley Bay Health Centre website

This accessibility statement applies to https://whitleybayhealthcentre.nhs.uk.

This website is hosted by North of England Commissioning Support (NECS), on behalf of Whitley Bay Health Centre. The practice wants as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

1. Current status

We know some parts of this website are not fully accessible:

  • The structure of all the pages throughout the site may affect users using assistive technology.
  • You cannot modify the line height or spacing of text.
  • Some form elements are missing descriptions.
  • You cannot skip to the main content when using a screen reader.
  • Some links identified only by colour.
  • Some link text is used for multiple different destinations.
  • Colour contrast in some areas is insufficient.
  • An iFrame used on the site is missing a title.
  • HTML tags are used to format text in some places.

2. Feedback

We are always looking to improve the accessibility of this website and we welcome your feedback. If you find any problems not listed on this page or you think we are not meeting accessibility requirements, please let us know. If you require this information in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us on the following details:

  • call 0191 253 1113

We’ll consider your request and get back to you in 5 working days.

Whitley Bay Health Centre,
Whitley Road,
Whitley Bay,
Tyne and Wear,
NE26 2ND

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our main reception area has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. You may also email us on our generic email address at Whitleybay.receptionist@nhs.net

3. Technical information about this website’s accessibility

Whitley Bay Health Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Non-compliance with the accessibility regulations

  1. The structure of all the pages throughout the site may affect users using assistive technology. The reason for this is due to some of the page content not being labelled as being in the body, main, header or footer sections of the page. This may lead to confusing or inaccurate screen reader output. This does not meet WCAG success criterion 1.3.1 (Info and Relationships). We plan to fix this by March 2021.
  2. There is a colour contrast issue in some areas of the website. This means users who have colour vision deficiency (colour blindness) may have difficulty reading the content. This does not meet WCAG success criterion 1.4.3 (Contrast). We plan to fix this by March 2021.
  3. Some links on the website can only be identified by colour. This does not meet WCAG success criterion 1.4.1 (Use of Colour). We plan to fix this by March 2021.
  4. Focused links and buttons sometimes do not have enough contrast. This does not meet WCAG success criterion 1.4.11 (Non-text Contrast). We plan to fix this by March 2021.
  5. Some images do not have a text alternative, so people using a screen reader cannot access the information. This does not meet WCAG success criterion 1.1.1 (non-text content). We plan to fix this by March 2021.
  6. The same link text is used for links going to different destinations in a number of areas in the site. Users might not know the difference if they are not somehow explained. This does not meet WCAG success criterion 2.4.4 (Link Purpose – In Context). We plan to fix this by March 2021.
  7. Presentational HTML tags such as ‘u’, or ‘bold’ are used to style text. CSS should be used for styling instead. This does not meet WCAG success criterion 1.3.1 (Info and Relationships). We plan to fix this by March 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020 we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

4. What we’re doing to improve accessibility

Accessibility issues will be reviewed and resolved over the next 6 months.

Testing will be carried out a regular interval to ensue ongoing compliance.

5. Preparation of this accessibility statement

This statement was prepared on 13 October 2020. It was last reviewed on 13 October 2020.

This website was last tested on 16/09/2020. The test was carried out by North of England Commissioning Support Unit.